StepUp Desk

Run SLA-aware support queues with triage, KB suggestion shells, and CSAT follow-through.

This Desk slice now goes beyond simple intake. It supports ticket triage updates, SLA visibility, omnichannel filtering, lightweight automation state, and customer satisfaction capture.

Workspace Open StepUp Space

Analytics

Queue health

Total

Open

Breached

Awaiting CSAT

Ready to resolve

Blocked from resolve

Stale active

Follow-up coverage

Auto-routed

Saved assignment

UNASSIGNED

Saved follow-up

ACTIONABLE

Ownership pressure

Unassigned open: 0 | First response pending: 0

Assign

Customer waiting

0 tickets still have the latest public reply waiting on support.

Respond

Resolved without CSAT

0 resolved tickets still have no customer feedback recorded.

Close loop

Latest automation run

No saved-policy run yet

Assignment: 0/0 | Follow-up: 0/0

Sweep total

Assignment scope

Follow-up scope

Saved total

Assignment preview

Unassigned: 0 | Reassign: 0

Follow-up preview

Actionable: 0 | Selectable: 0

Saved policy preview

Assignment: 0 | Follow-up: 0

Saved mode: Prepare follow-ups

Last updated: Never | No owner recorded

UNASSIGNED

Historical policy preview

Assignment: 0 | Follow-up: 0

Select a saved policy version to preview it against the live queue.

No version selected

No automation sweep history yet.

Automation policy

Saved sweep defaults

SLA Queue

At-risk tickets

No active SLA risks right now.

Assignment Queue

Ownership actions

Visible

Unassigned

Reassign

Selectable

No ownership actions are currently queued.

Follow-Up Queue

Customer closure actions

Visible

Actionable

Prepared

Executed

Selectable

First response

Customer waiting

Stale active

Resolved without CSAT

Missing follow-up

No customer follow-up actions are currently queued.

Routing policy

Tenant-owned rules

No tenant routing rules yet. Desk will use fallback heuristics until you add one.

Ticket intake

Create support ticket

Queue filters

Omnichannel routing

Queue

Recent tickets

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Ticket detail

Choose a ticket

Select a ticket to review details.